STANDARD NON-CUSTOM ITEMS ONLY:
Returns are accepted within 15 days from delivery. Buyer pays for return shipping costs and or fees. We want our customers to be fully satisfied with our products and be a return customer and recommend us to everyone. Therefore we will strive to make it sure you receive what you ordered in the the condition you expect. If our product arrives damaged for any reason, please contact us immediately so we may replace it.
CUSTOM MADE ITEMS ONLY:
Custom orders and personalized items are each created one at a time per your specifications, therefore we cannot accept returns on personalized or custom items. However, if we make a mistake regarding the customization or personalization info (i.e. spelling of name or color) as specified with your order, you must notify us within 1 week of delivery (as confirmed by tracking) and we will take the necessary steps to correct the problem. Buyer pays for return shipping costs and or fees. Please note we send the drawing for customer approval prior to cutting and send pictures post cut or prior to shipping. Please be diligent in reviewing the product prior to shipping. If you approve the product prior to shipping and determine you wanted it done differently, there are no refunds, changes or exceptions.