Q. Once I place my order, how long will it be before I receive it?
A. We strive to ship each order within 3-4 weeks from the time you place your order. Remember, each order is custom made to your specifications and this process takes a few days to complete. Normal shipping time within the lower 48 states typically varies between 1 to 4 days based on your location relative to us here in central Arizona.Q. Do the name art pieces come to me ready to mount?
A. Yes! Each piece has mounting brackets welded to the back for easy installation. It’s as simple as hanging any picture or other wall art. Smaller art such as words may have holes due to space limitations. (If you prefer holes through the piece, or have other ideas, please contact us to discuss prior to placing your order.)
Q. How much is SHIPPING?
A. Shipping is based on size and weight to the lower 48 states on the vast majority or our products (this includes Personalized Name Art, House Number Signs, Mailboxes and Posts, Landscape Signs, Wall Art, and more). Please contact us directly for shipping costs. We try to fin the most economical way to ship while protecting your artwork. There will be an additional shipping charge when shipping to Alaska or Hawaii. Also extra shipping charges on Custom items may be necessary due to size and weight (anything over 2′ x 2′ generally requires additional shipping charges).
Q. Will I be charged for SALES TAX on my order?
A. No sales tax is charged on any item shipped outside of Arizona. Only orders shipped to an Arizona address will include sales tax.
Q. Can custom orders or personalized items be returned?
A. No. Custom orders and personalized items are each created one at a time per your specifications — therefore we cannot accept returns on personalized or custom items. However, if we make a mistake regarding the customization or personalization info (i.e. spelling of name, color, font, etc…) as specified with your order, you must notify us within 1 week of delivery (as confirmed by tracking) and we will take the necessary steps to correct the problem.
Q. Do you have a quality guarantee?
A. Yes, absolutely. We stand behind our workmanship 100%. If you are not completly satisfied with the quality of our workmanship or there is a mistake with the personalization requirements specified with your order let us know. We will do whatever it takes to make it right! However, you must notify us within 1 week of delivery (as confirmed by tracking) and we will take the necessary steps to correct the problem.
Q. Can I cancel an order prior to shipping?
A. Yes. However a cancellation fee between 25% and 85% will be required. The exact charge will depend on the status of your order (i.e. how far along we are with production). The minimum cancellation fee is 25% of your total order.
Q. Can the name art pieces be used outdoors as well as indoors?
A. Yes! ALL name art pieces have multiple coats of a clear coat sealant to protect them from the elements. As with anything that is used outside, over time the sealant will break down. We recommend spraying on a fresh coat of clear sealant on an annual basis. For best results outdoors we highly recommend requesting Powdercoat options for optimal weather resistance. powedercoating is an additional charge and is performed by a local Powdercoater.
Q. What are your standard color / finish choices?
A. We offer a selection of powder coat paint options as well as our decorative patina selections.
Q. Are the name art pieces limited to the finish (color) shown on the menu?
A. Absolutely not! if you have a color in mind or see a color on the website on anther product that you like, simply contact us prior to ordering to discuss. We will do our best to accommodate.
Q. What if the name that I want to use has more or less letters in it than the samples shown, will this affect the price?
A. The number of letters does not matter. Our designer can fit any number of letters into any style offered by adjusting the height and width at no additional cost. Note: anything over 12 to 14 characters may look a little cramped for space depending on the design selected. Please contact us to discuss any alternatives when using longer names.
Q. How much do the Name Art pieces weigh?
A. Depending on the style chosen, anywhere from 3-6 pounds. They weigh no more than many other types of wall art. Any of the pieces can be hung on small nails or screws (many items have two hanging brackets).
Q. How thick is the metal used to make the name art pieces?
A. We use 14 gauge steel and the thickness is approximately 1/8″. This is thin enough to keep the weight down so the parts are easy to handle while thick enough to make the parts very durable and rigid! We also use 5052 Marine Grade Aluminum and use varying thicknesses that are appropriate for the art piece. This helps ensure the product is lightweight and will not rust!
Q. Are the styles shown the only ones available?
A. Absolutely not! Our design team is always working on new and creative ideas. However, if you have a style or idea in mind we will be happy to create it for you. Keep in mind the cost may be more depending on the complexity of the design. Having a picture, drawing, or sketch of what you would like can help minimize design time as well as help reduce the extra cost associated with custom projects.
Q. How much are custom orders?
A. Pricing for custom work begins at $150 and goes up from there based on size, complexity of design, and finish.
Q. What if I want Priority or 2-Day shipping?
A. Most of our products are shipped via USPS Priority Mail which is a standard 2-day service. If you wish to modify the shipping, pricing starts at $50 and goes up from there based on size and shipping service.
Q. How much are Rush orders?
A. We strive to produce Quality over Quantity, but sometimes you need it now, for an event or other reason. We understand, but we have other customers waiting as well. A Rush fee of $150 will be applied at a minimum depending on size and complexity of the project.
Q. How much are change orders?
A. We understand that things happen and designs can change for the better sometimes at the worst possible time. However, depending on the stage your project is at, size, complexity of design, and finish, a minimum change order fee of $100 will be applied each time a project is changed.
Q. How do I send my design ideas and what file formats can you accept?
A. Logos and other design concepts (pictures, drawings, or sketches) can be e-mailed to firstname.lastname@example.org. Preferred file formats are: AutoCAD drawings (.DWG or .DXF files) or Adobe Illustrator (.AI) files. We can also accecpt and work from standard image files (JPG, BMP, etc…).